Privacy Policy
At Infogenx, your privacy and the protection of your personal data are paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide you with the best experience possible. This includes:
Personal Information: This may include details such as your name, email address, phone number, and other personal identifiers that you provide directly through our contact forms, registration forms, or interactions with our customer support.
Usage Data: We collect information about how you use our website and services, including IP address, device type, browser type, and your interactions with our website.
Cookies and Tracking Technologies: We use cookies to enhance user experience. Cookies are small text files stored on your device that allow us to recognise you and remember your preferences. You can control cookie settings via your browser preferences.
2. How We Use Your Information
We use the information we collect for a variety of purposes, including:
Providing Services: To offer and improve our services, including tailored recommendations, customer support, and the functionality of our website.
Communication: To respond to inquiries, provide updates, and send promotional content or newsletters (if you have opted in).
Security and Compliance: To ensure the security of our website and services, prevent fraud, and comply with applicable legal requirements.
Personalisation: To personalise your experience by customising the content you see based on your preferences and behaviour.
3. Data Security
We take data security seriously. We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, or modification. However, no data transmission over the internet is completely secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in the operation of our business, such as:
Service Providers: We share data with trusted partners for analytics, customer service, marketing, and website hosting services. These third parties are obligated to maintain the confidentiality of your information.
Legal Obligations: We may disclose your information if required by law, to comply with a legal process, or to protect the rights, property, and safety of Infogenx, our customers, or the public.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once we no longer need the data for the purposes it was collected, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the right to:
Access Your Data: You may request access to the personal data we hold about you.
Correct Your Data: If you believe the information we hold is incorrect, you can request to have it updated.
Delete Your Data: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters, you can unsubscribe at any time using the unsubscribe link in our emails.
7. Cookies and Tracking Technologies
We use cookies to improve the functionality of our website and enhance your user experience. Cookies allow us to:
Remember your preferences and settings.
Analyze how our website is used to improve performance.
Provide personalized content based on your interests.
You can manage cookie preferences through your browser settings. However, disabling cookies may impact your experience on our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. These websites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the information.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the "Effective Date" updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us:
Email: contactus@infogenx.com
Phone: +61 403 331 910
Address: 207/17 View Street, Mount Gravatt East, QLD-4122